Changes of your order and cancellation/refund requests are accepted in 24 hours only since order been placed (processing time) or if the product was already shipped (the sooner of the two).
After the product is shipped or after 24 hours, cancellation/refund requests won't be accepted.
If you are not satisfied with your product or our services you may return goods purchased from us for a refund or an exchange within 14 days upon receipt to the following address:
3501 Jack Northrop Ave
Hawthorne, CA 90250
Please add to the package your name, Order# and instructions (e.g refund reason, desired size/color for replacement, etc.) and keep the return tracking information for tracking purposes. Returns without tracking number won't be refunded/exchanged.
We will refund full amount, not including shipping costs and $3 refund processing fees (per item), once the package arrived our warehouse and verified it's in unused condition and in original package.
Please note - only unused items which were shipped back in original package will be refund/replaced!
Products which weren't eligible for refund/exchange would not be shipped back to the customer.
Please note we charge $3 for refund processing (per item).
The above is due to hygiene reasons. Please make sure to measure your item and dog before using it, used item will not be accepted for refund/exchange.
All packages have been checked before they ship out from our warehouse ,if your package has been damaged in transit please contact us and inform us about the issue.
An item that was discovered to be defective upon receipt can be replaced with the same model only but can be switched to different size/color.
Shipping on all return for refund items is at the expense of the buyer.
We are shipping to more than 35 countries including the US, Canada, UK, EU and Australia.
Our estimated delivery time is varies, depend on the location. Please expect 14-28 days delivery time.
On free items please expect longer delivery time that can be up to 40 days.
If you have any questions or concerns about your order
please email us at firstname.lastname@example.org